Welcome to the Primo Diamonds FAQ page, where we've compiled a list of the most commonly asked questions by our valued customers. We understand that buying an engagement ring can be an overwhelming process, and we want to make it as smooth and enjoyable as possible. We believe that providing you with the right information and guidance will make your experience with us even better. Our team has put together this list to help answer any questions you may have about diamonds, engagement rings, our services, and everything in between. If you can't find the answer to your question, please don't hesitate to contact us info@primodiamonds.co.uk. We'll be more than happy to assist you in any way we can. 
Answer We offer a wide range of diamonds, including round, princess, cushion, pear, and more. We also have a selection of fancy shaped diamonds such as marquise, oval and emerald cut.
Answer Yes, we specialise in creating custom engagement rings. Our team of experts will work with you to create a one-of-a-kind ring that is tailored to your specific needs and preferences.
Answer Yes, we offer financing options in collaboration with Klarna. You can apply for financing online or in-store, and our team can help you find the best option for your budget.
Answer The process of buying an engagement ring from Primo Diamonds is simple and easy. You can either visit our store, browse our online collection, or schedule a consultation with one of our experts. Once you have selected a ring, we will handle the rest of the process for you, including sizing, engraving and shipping.
Answer We take great care to ensure that all of our diamonds are ethically sourced. All of our diamonds are conflict-free, and we can provide certifications from leading diamond grading organisations to verify their origin.
Answer We will provide you with a detailed guide on how to care for your engagement ring, including cleaning, storage, and insurance. It's important to have your ring professionally cleaned and checked at least once a year to ensure that it stays in top condition.
Answer Yes, we can resize your ring to ensure the perfect fit. We offer a free resizing service within the first 60 days of purchase.
Answer Yes, we offer a limited warranty on all of our engagement rings. This includes coverage for any defects in craftsmanship and materials.
Answer We understand that purchasing an engagement ring is a big decision, and we want you to be completely satisfied with your purchase. We accept returns or exchanges within 30 days of purchase.
Answer The time it takes to create a custom engagement ring can vary depending on the design, but we will provide you with an estimated completion time during the consultation process.
Answer We offer seasonal and holiday discounts, subscribe to our newsletter to keep updated on current promotions.