Made to last

Lifetime Manufacturer’s Warranty

Every Primo ring is handcrafted in Hatton Garden and covered for life against defects in materials and craftsmanship. If something goes wrong because of how it was made, we’ll put it right free of charge.

Make a warranty claimLifetime aftercare & cleaning
  • Covered for life
  • Repaired in Hatton Garden
  • Free cleaning for life
Jeweller setting a diamond into a gold ring at the workbench

  • Lifetime coverFor as long as you own your ring

  • Free repair or replacementWhen a fault is caused by how it was made

  • Expert inspectionBy our Hatton Garden jewellers

  • Insured returnSent back to you fully insured

What’s covered

Your warranty, in plain English

The warranty covers faults in how your ring was made. It doesn’t cover wear, accidents or loss, which is what insurance is for.

What’s covered

  • Defects in the metal or materials
  • Faults in craftsmanship, such as soldering or casting
  • Settings or claws that fail because of a manufacturing fault
  • Stones that come loose because of a manufacturing fault

What isn’t covered

  • Loss or theft
  • Accidental damage, such as knocks, crushing or snagging
  • Everyday wear, such as scratches, thinning bands and worn claws
  • White gold rhodium plating wearing over time
  • Damage from chemicals, heat or chlorine
  • Repairs, resizing or alterations by another jeweller

We recommend insuring your ring as soon as you have it, on your home insurance or a specialist jewellery policy. Ask us about a valuation for your insurer.

Delivery & returnsTerms of service

Claim

Make a warranty claim

Tell us what’s happened and include your order number if you have it. We’ll reply with the next steps, and arrange an inspection at our showroom or by insured post.

How will we get your ring?

Sending your ring by post? Please use insured Special Delivery, and wait for our reply with instructions before you post anything.

Questions

Warranty FAQs

How long does the warranty last?

For the lifetime of your ring. It covers any ring or jewellery bought from Primo Diamonds, with proof of purchase.

How do I make a claim?

Fill in the claim form above, or contact us with your order number and a photo if you can. We’ll inspect the ring at our Hatton Garden showroom, or arrange insured post. If the fault is covered, we’ll repair or replace it free of charge.

What if the problem isn’t covered?

We’ll explain why and give you a price for the repair before any work starts. Nothing is done without your approval.

Does resizing affect the warranty?

Resizing and repairs carried out by us keep your ring covered. Work by another jeweller isn’t covered.

How can I keep my ring in good condition?

Bring it in once a year for a free clean, polish and claw check. Small wear is easy to fix early, long before a stone is at risk. See lifetime aftercare & cleaning.

See all FAQs